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How to Remove White Screen Virus (Ransomware Removal Guide)

A white screen comes up to lock your computer after you log in? If such is your case, then you are very likely to get infected by some computer blocked virus, categorized as ransomware. Read more in this article to figure it out. Here the step by step ransomware removal instructions may be helpful for you.


A victim user’s scenario:

So, on my dad’s laptop, running Windows 7, I removed the FBI ransom ware close to a month ago. He came to me last week saying that it was back. When he brought it to me, there was no longer the FBI page, it was a white screen after Windows finished logging in. When I shut the computer down, it would flash the complete desktop before actually logging off, but not long enough to do anything. I attempted to start the computer in Safe Mode, and in Safe Mode with Networking, but both of those attempts only led to the computer rebooting itself into Normal Mode. I have no idea what to do now. I would really appreciate help.


What is White Screen Virus?


White Screen virus that blocks the computer system is actually a ransomware which encounter some error to display the bogus notification it ought to display.  Specifically, such white screen happens usually happen after you login your computer because a faulty makes the ransomware infections disable to connect to their command server and thus can’t download their scam notification with some graphical interface.  Once infected, you will only see the mouse cursor on a white screen after startup, and of course you are totally blocked out from the computer system.


Be aware that now the majority of ransomware infections are exploiting the names of well-known authorities worldwide for scams, which usually infiltrate into the system and hold the system for hostage for ransomware. Once infected, it will  lock up the computer system and display a deceptive message, a lock screen, in name of local authorities, that stating this computer is involved in law violations (watching child pornography, using pirated music or video files, copyrighted contents, etc) and thus the user has to pay a non-existing fine using MoneyPak, Ukash or Paysafecard  to unlock the computer .  Never treat this serious and ignore whatever it trickily to tell about. If you encounter any of such lock screens, ignore the fraudulent information and try below ransomware removal guide to fix the issue.


A screenshot of FBI ransomware infection



Victim users who encounter white screen computer locked virus,  just get the only difference that they don’t see the bogus notification which would ask the user to pay the ransom fine to unlock the computer. Please note there are several ransomware families that can display the notification in local language and exploit the name of local authorities depending on the targeted geographical location. The most wide spread ransomware infections cover FBI Money virus, Department of Justice virus, FBI cybercrime Division (ISCPA )virus , United Kingdom Police Ukash virus, etc. Please be alerted about them.


How Does White Screen Virus Propagate?


The problem of white screen issue can be directly caused by faulty ransomware infections which can’t connect to their command servers. If you see a blank white screen with only a mouse cursor right after you login your computer system, then it is for assured that you are confronting a ransomware infection.

A white screen virus may propagate via drive-by downloads, infected email messages and malicious/compromised websites. To protect your computer from such dangerous security threats, you best bet on your legitimate antivirus and atimalware programs and also keep your operation system and all installed software up to date. If you are now dealing with a white screen virus, try below ransomware removal guides to fix the issue.


Please note, due to the complexity of ransomware infections, below removal guide are just subject to general ransomware infections. If you think that you encounter a special or newly updated one, please instantly to contact us for timely help.


Wide Spread Ransomware Infections:

FBI Moneypak virusDepartment of Justice Moneypak virusFBI CyberCrime Division virusYour Computer Has Been Blocked virusRelodit virusICE Cyber Crime Center Moneypak virusUnited States Courts virusFBI “System Failure” virusInternational Cyber Security Protection Alliance virusSpamhaus Moneypak virusJoint Chiefs of Staff Moneypak virusMoneygram virusComputer Crime and Intellectual Property Section CCIPS virus, U.S. Department of Homeland Security Moneypak virus, etc.


Deny Flash

Most ransomware exploits Java or flash vulnerabilities to load the malicious code. In some cases denying or disabling flash on your system may suspend the U.S. Department of Homeland Security Moneypak virus and enable the user to navigate through the infected system. If this not a necessity for removal, skip to the removal options below these steps. If any questions in the process, just feel free to contact us for timely help via email below.

To disable (deny) flash 

2. Select the “Deny” radio option

3. Proceed to a removal option (detailed below).


How to Remove White Screen Virus (Ransomware Removal Guide)


This tutorial suits the removal of Ukash, PaysafeCard, MoneyPak and CashU ransomware.

Generally there are two situations when your computer got infected with this ransomware. One is that you can still boot your computer to safe mode and the another one is not. According to this, there are two removal options for each situation for you to choose.

  • Option 1- Safe Mode with Command Prompt Restore
  • If your computer can still be booted into safe mode, and the system restore points are not deleted by the infection, you can choose this option for the ransomware removal.
  • Option 2-Remove the Ransomware Using Anvi Rescue Disk
  • This method is the final solution for deep infection that you computer system is totally blocked from even the safe mode running or all system restore points are deleted by the infection.


Removal Option 1-Safe Mode with Command Prompt Restore


Step 1> Launch your PC into Safe Mode with Command Prompt.


During the start, keep pressing F8 key till the Advanced Windows Options Menu shows up and then use the arrow key on the keyboard to highlight the Safe Mode with Command Prompt option and then press EnterSee detailed instructions on how to boot Windows to Safe Mode





Note: make sure you login your computer with administrative privileges. (login as admin)


Step 2> Type explorer to access


Once the Command Prompt window appears you only have few seconds to type “explorer” and hit Enter. If you fail to do so within 2-3 seconds, the ransomware virus will not allow you to type anymore.


Command Prompt window



Step >3 Once Windows Explorer shows up browse to:

  • Win XP: C:\windows\system32\restore\rstrui.exe and press Enter
  • Win Vista/7: C:\windows\system32\rstrui.exe and press Enter
  • Win 8: C:\windows\system32\rstrui.exe and press Enter



Step 4> Restore


Follow all steps to restore or recover your computer system to an earlier time and date (restore point), before infection.



Step 5> Scan malware and restart


Download, install, update and run the antimalware Anvi Smart Defender (direct download: Remove all threats detected and reboot your PC.


Removal Option 2-Remove the Ransomware using Anvi Rescue Disk


In most cases of computer infected by ransomware,  your PC would be totally blocked from any operation, including safe mode runing. Then, you can use the Anvi Rescue Disk to fix the issue together with the antimalware Anvi Smart Defender.  Some patience and time is needed for this removal emthod. If any question in the process, please feel free to send your email below to our online Technical Support for timely help.


Below is a video of ransomware removal using Anvi Rescue Disk for your reference.


Step 1> Download the Anvi Rescue Disk iso image file


Download the Anvi Rescue Disk iso image file Rescue.iso and the USB disk production tool BootUsb.exe from Anvisoft official site. (Both are packaged in the file offered to download below.)

Direct download link:

Please kindly note that Rescue.iso is a large file to download; please be patient while it downloads.


Step 2> Record the Anvi Rescue Disk iso image to USB drive.


You can also record the iso image to a CD/DVD. We will introduce the steps to record iso image to a CD/DVD in following guide.


To record the Anvi Rescue Disk iso image to USB drive:

1. Firstly find a clean computer with correct internet connection and then connect your USB driver to the clean computer. You’d better backup your important data and format your USB drive before using it to record the iso image.

2. Locate your download folder and double-click on BootUsb.exe to start it. And then click “Choose File” button to browser into your download folder and select Rescue.iso file as your source file.

USB burning


3. Select the path of USB drive, such as Drive H:

4. Click “Start Burning” to start the burn of USB Rescue Disk boot drive.

5.Please close BootUsb.exe tool after you successfully burn the file to the USB drive when you get the following message.



Now, you have bootable Anvi Rescue Disk to repair your computer.


——Alternative Option


You can also record Anvi Rescue Disk iso image to a DV/DVD. Any CD/DVD record software is fine for burn iso image. If you don’t have any, you can download and install Nero Burning ROM and ImgBurn. Here we will use Nero Burning ROM for demonstration purpose.

Please open and start Nero Burning ROM and select Burn Image from the drop-down menu of the Recorder.

CD/DVD recorder


1. Locate your download folder and select Rescue.iso file as your source file and then click Open button.




2. Click Burn button to start record the iso image. After a few minutes, you will have a bootable Anvi Rescue Disk to repair your computer.


burn compiliation


Step 3> Configure your infected computer to boot from the USB drive/DV/DVD


Restart your infected computer and configure it to boot from USB drive/DV/DVD that recorded Anvi Rescue Disk.

Basically , you can use F8 to load USB boot menu.

For different motherboard, you may need to use the Delete or F2, F11 keys, to load the BIOS menu. Normally, the information on how to enter the BIOS menu is displayed on the screen at the start of the OS boot.

boot menu instruction


The keys F1, F8, F10, F12 might be used for some motherboards, as well as the following key combinations:

  • • Ctrl+Esc
  • • Ctrl+Ins
  • • Ctrl+Alt
  • • Ctrl+Alt+Esc
  • • Ctrl+Alt+Enter
  • • Ctrl+Alt+Del
  • • Ctrl+Alt+Ins
  • • Ctrl+Alt+S

If you can enter Boot Menu directly then simply select your CD/DVD-ROM as your 1st boot device.

If you can’t enter Boot Menu directly then simply use Delete key to enter BIOS menu. Select Boot from the main BIOS menu and then select Boot Device Priority. After that, set USB drive or CD/DVD-ROM as your 1st Boot Device. Save changes and exist BIOS menu.


Step> 4 Boot your computer from Anvi Rescue Disk.


After that let’s boot your computer from Anvi Rescue Disk.

1. Restart your computer. After restart, a message will appear on the screen: press any key to enter the menu. So, press Enter or any other key to load the Anvi Rescue Disk

2. please selected your preferred language and press Enter to continue.

Anvi Rescue disk language setting


Step> 5 Run the Anvi Rescue Disk to scan and repair.


1. Now you are in the mini Operating system, please double-click Rescue tool to start Anvi Rescue disk.

Anvi Rescue Disk
Important note: make sure that your computer is connected to network connection before you run a scan on your computer. If you fail to connect your computer to Internet, please check the tutorial on network configuration in this article: Network Troubleshooting Tips for Ransomware Removal Using Anvi Rescue Disk

Connection established


2. Please run a full scan by clicking the “Scan Computer” button in the middle of the program to detect and kill the PC lockup virus.


Anvi Rescue disk scan


3. Clicking “Fix Now” to Remove the detected threats detected by Anvi Rescue Disk.

Anvi Rescue disk fix now


4. Switch to Repair tab. Scan and fix the registry error with the “Repair” module of Anvi Rescue Disk.


Anvi Rescue disk repair


Important Notice: You must repair the registry error after kill the virus. Otherwise, you would be disabled to boot your Windows without fixing registry damaged by the virus.


Step>6 Download Anvi Smart Defender antimalware to ensure a clean computer.


After the repair, your computer should be clean and resuced from the evil claw of the ransomware infection. However, many professionally crafted ransomware variants have evolved to be very persistant, that is to say, harder to remove, so you are highly recommended to download the antimalware Anvi Smart Defender by clicking Yes button on the prompted window to fulfill the download.


Download ASD in Rescue Disk


After the download, please restart your computer to normal Windows mode and then go to the folder: C:\Users\[username]\Downloads

Find the downloaded file asdsetup.exe and double click its file to install it and then start it to perform a full scan on your computer sytem, in order to ensure the computer is clean from any associated infections or leftovers.

After the scan, remove any detected infections and then you can have a clean computer now.


Recommended step:

To return a smooth running computer system after the virus removal, you are highly recommended to use a system optimizer like Cloud System Booster to fully boost your computer performance by throwing out junk files, fixing registry errors, optimizing system services and cleanning application files. You can directly download the Cloud System Booster with convenience here:


cloud system booster results

You can either download the free version or upgrade it to paid version for basic system maintenance use and upgraded system optimizing efficiency.



 Ransomware Prevent Tips


1. Timely install system security patches released by Microsoft.

As mentioned above that most ransomware trojans seek their ways into computer for scams by exploiting system vunlerabilities. Therefore to prevent such kind of infections, you are supposed to timely install pack of system patches released by Microsoft.

2. Enhance your computer security using an antimalware program

Also you are highly advised to avail enough computer protection solutions with antivirus, antimalware programs. Anvi Smart Defender would be a nice choice that coworks with your installed antivirus to enhance your online protection.

3. Be very careful when surfing online. 

There are various risks of scams online, so you should be very careful when you are visiting webpages. Stay far away from those malicious websites, often with exceeding ads or embarrasing contents, and phishing sites. Then how? Here we offer you an ad blocker-Anvi AD Blocker, which is developed to block annoying yet risky pop up ads, flash ads and malicious websites, phishing sites and even your unwanted websites.

A screenshot of Anvi AD Blocker

Please note that Anvi AD Blocker offers you only free trial use for 15 days. You can buy it now (price: $ 9.98 for 1year/PC) or you can use it for free in the antimalware Anvi Smart Defender professional version( price: $24.98 1year/PC) by upgrading the installed Anvi Smart Defender to pro version now.

Regardless of all, you are supposed to turn on security features of the Internet browser when you are browsing online. See detailed instructions to turn on Security Features of IE, Firefox and Google Chrome.

Good luck and be safe online. For any question related to our recommended software or malware removal, feel free to email us below.

  • Kendra Taylor


    I have tried to do the only option I could do which was the get rid of virus using the Anvi Disk but nothing went well for me and I think my computer may be gone forever. Unfortunately though. The BootUsb. would not let me type anything into the box before pressing start burning and they kept saying they could not find the file which I was trying to locate the Anvi DIsk to type it in the little box, my usb drive was recognized though without a problem. Uh, I hate this virus and I’m scared my computer may be gone now for good. Can you help me?

    • Alan Foss


      To effectively burn the rescue disk, instead of typing the patch of the Rescue Disk downloaded, you need to click on the browse button just on the right of the box and then choose the path you download the Rescue Disk to and choose the rescue disk.

      Please note, the downloaded Rescue disk may not in the F disk and you need to find the correct path out to choose it and locate it right to start burning.

      Any further question, feel free to get in touch. Good luck and be safe online.

  • RICK


    • Brian

      If you have a CD burner on your computer, you can burn the .iso file onto cd and boot from that. that’s what I had to do- my laptop wouldn’t boot from usb either.

      as shown in the alternative option above: You can also record Anvi Rescue Disk iso image to a DV/DVD. Any CD/DVD record software is fine for burn iso image.

  • yanger

    followed usb method. cleaned. rebooted, white screen came back. a new breed of malware/ransomware?